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Home > Request for Return Merchandise Authorization (RMA)

Request for Return Merchandise Authorization (RMA)

Please do not ship your product(s) back to us until you receive a return authorization form from us via email! No returns can be accepted without this form being included in your return box!

Please use this form to submit a request for a Return Authorization to return a product. We will respond within 24 to 48 business hours to your inquiry. If your request is accepted, we will include a Return Authorization Form and Number for you to use to return your product.

Be sure to read our Return Policy carefully before submitting this Return Authorization request. By submitting this application you are stating that you have read all of our returns policies and agree to them. Should your purchase fall outside of those policies, your return may be denied. No returns will be accepted without the proper RMA form being included in the return shipment. Returns and/or exchanged will only be approved on items purchased within the last 30 days. If it has been longer than 30 days since you purchase, please contact your item's manufacturer for support and warranty.

Our acceptance of your return will be applied based on our acceptance criteria:
� Acceptable warranty or return period, based on original shipping dates of your package.
��Acceptable condition of the product and packaging being returned, per our return policy and instructions, which will be provided.

Place of Purchase:

Order/Item Number:

Purchase Date:

Customer Name:

Email Address:

Phone Number:

eBay ID (if applicable):

Item Purchased:

Item Serial Number
(if this is an electronic item):

For electronic items, please provide the serial number for the item being returned. This number MUST match the number we have on file for your order, when the order shipped, as well as the number on the item that is returned.

Reason for Return:

Return Request Action:

	Based on the return policies of Your Office Stop, I want to return my product(s) for a refund. I have read the return policies and understand that since I have elected not to receive a replacement, I may be charged a restocking fee, and that original and return shipping charges are non-refundable.
	Based on the return policies of Your Office Stop, I want to replace my defective / shipping-damaged product. I have had the item for less than 30 days. (After 30 days please contact the manufacturer for warranty coverage). If the issue is shipping damage, you must hold on to all packing materials, boxes, etc., until the freight company insurance invesigators have contacted you. They will be required to file a damage claim.
	I was shipped the wrong product and would like to have the product replaced with the correct item. Please explain in the section below why you believe you received the wrong product, and a complete description of the product you were looking for. If YOU ordered the wrong item, this box does not apply! This is only if WE shipped you an item that is different than what was on your order form, not for a mistake on your part in ordering.

If you are requesting a replacement for your product:

I am willing to wait until my return product is received and inspected, before my replacement is shipped. In this case, I understand that my credit card will not be charged for the replacement.

I need my product urgently. Please ship my replacement right away and use the credit card information below to secure the return of the original item. I understand that my credit card will be pre-authorized, but will not be charged through, unless the original item is not received back by the RMA expiration date. Please note, we recommend that you do NOT use a bank debit card, tied to your checking account, for this, as it may tie up your funds in your bank account for a period of time, if that is your bank's policy on pre-authorizations. Your Office Stop will not be responsible for any overdraft charges, should they occur, so please plan accordingly. By checking this button, you agree that you will not hold us reponsible for any holds that your bank puts on your checking account regarding this transaction. Again, we strongly suggest an actual credit card, not a bank debit card to use as a deposit hold. Please fill out the information below to get a replacement shipped right away.

Name on Card:
Credit Card #:
Expiration Date:
Security Code (from back of card):
Billing Address for Card: (if different than where we shipped original order)

For electrical or mechanical items being returned because of a defect or problem, please complete:

To avoid a needless return, we highly recommend that you contact the manufacturer of your item, if it is electronic, before requesting a return, as they may be able to help resolve issues that you may be having with your machine. If you haven't contacted them prior to requesting an RMA, we may ask that you do so before we issue one, or we may have one of our technical support people contact you first, to be certain that the machine is indeed defective. Often times, what seems to be a defect, may just be that the item is being improperly used and a phone call can clear that issue up.

Manufacturer Contacted?

Manufacturer's Findings
and Recommendations:

Please include the name of the technician you spoke with so we can verify that contact was made and they have deemed the item defective.

By submitting this form, you are agreeing that
you have read and abide by our Returns Policy.

WE WILL ACCEPT NO RETURNS AFTER 30 DAYS.
After this return period has expired, please contact the
manufacturer to take advantage of any warranty they may offer.

Once an RMA number is issued it is valid for fourteen (14) days.
Please be sure to return your item before the RMA expiration date. Once the expiration
date has passed the RMA is no longer valid and a return after that date will not be accepted.

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