Most items ship within 24-48 hours, however some may take longer. In the event that shipping will take longer than 7 days you will be contacted via email. We make every effort to ensure that all products are in stock at the time you place your order, however we cannot guarantee that will happen at all times, due the fast turnover we have on many of our popular items. Should your item not be in stock at the time you order, you will be contacted via email within 24 business hours. Your credit card will NOT be charged until the item is ready to ship.

Your Office Stop stands behind each product we sell, and guarantees the delivery of the item as described in the advertisement. In the unlikely event that you receive an item that is significantly different than described, or is defective in any way, simply contact us within thirty (30) days of receipt, so that we can get the problem corrected and provide you with a Return Authorization Number. All returns must include the Return Authorization Number and the reason for the return.

In order for a return to be accepted all conditions below must be met:

If an item is new or refurbished and is factory sealed (i.e. items in packages that must be cut or torn open to be removed and cannot be repackaged for return) and has a Manufacturer's Warranty, you must go through the manufacturer for any problems or returns. Your Office Stop will NOT take returns on factory sealed items that have a manufacturer's warranty.

In order to return a defective product, the customer must contact us within thirty (30) days from the date of receiving the item. NO EXCEPTIONS WILL BE MADE. If it is over the thirty (30) day period, your RMA request will be denied. After that time period we urge you to contact the manufacturer to utilize the warranty, if available. We reserve the right to repair or replace any defective merchandise with a new one, rather than offer a refund.

No returns sent COD will be accepted. All returns must be sent pre-paid by the buyer. The must be sent via a traceable method with a tracking number. The tracking number must be sent to use via email upon return shipment so that we can track the return of the item to our warehouse. Failure to do so could make it impossible for us to locate your return and issue your exchange. DO NOT SEND YOUR ITEM BACK VIA UNITED STATES POSTAL SERVICE (USPS), even with delivery confirmation. There have been issues with them delivering to the wrong address in the past, and we will not be responsible for items shipped this way. DO SO AT YOUR OWN RISK. Acceptable, alternate return carriers include UPS, FedEx, DHL, etc.

IMPORTANT: All returns must go through our Return Authorization process. The returned item MUST include a copy of the RMA form that will be faxed to you. Please write the RMA # on the label also. Any returned package that does not have an RMA number will be returned to sender and no exchange will be sent. All RMA's are good for only 14 days, and your item MUST be returned within that time frame. We will not accept returns past 14 days from the RMA issue date!

Request Return Merchandise Authorization: Please be sure to completely fill out the RMA Request Form. You will be contacted via email regarding your return initially. Once the RMA number has been generated you will be faxed or emailed a copy to include IN THE ORIGINAL BOX with the returned item, along with further return instructions. This document MUST be included to credit your return correctly.