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Secure Shopping | Payments | Sales Tax | Rush Processing | Shipping
Merchandise Policy | Purchase Orders | Backorders | Returns
Our order page is 100% secure and encrypted for the safety of our customers. Your personal information will never be resold or used by anyone outside of the Your Office Stop organization. Your e-mail address will only be used to send order confirmations and occasional specials. You may cancel email notifications at any time.
Our web site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" Trustwave security mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. Click the Trustwave logo at the bottom of the page to verify our participation in the program.
Research conducted at the federally funded research and development center operated by Carnegie Mellon University indicates that sites free of all known vulnerabilities that can be remotely scanned for, such as those earning Trustwave certification, will prevent over 99.99% of hacker crime.
We accept VISA, MasterCard, American Express and Discover cards, and debit cards carrying any of those logos.
If your order is over a certain dollar amount, you may be required to complete our Credit Card Authorization Form, and fax it, along with a copy of the front and back of your credit card, so that we have your signature on file. This is a fraud prevention measure and orders are screened on a case by case basis. You will be notified by email if this is required.
If you require shipping to an alternate address other than your billing address, you may be required to complete our Credit Card Authorization Form, and fax it, along with a copy of the front and back of your credit card, so that we have your signature on file authorizing shipment to a different address.
State sales tax will be assessed for any orders that ship to Florida, per state law. Even if the item ships from one of our other warehouses outside of the state of Florida, because we have a "presence" within the state, we are required by law to collect and remit sales tax for the state of Florida, unless you are tax exempt and we have your tax certificate on file.
If your organization is tax exempt, we will need to have a tax exempt certificate, from the state of Florida, on file, to remove the tax from your order.
Some item will have the option to upgrade to Rush Processing. Rush Processing guarantees the order will be processed same day (or within 24 hours). Otherwise, order will process within 1-3 days of ordering. Also note, this is separate from Expedited Shipping. Expedited shipping can be added on Shopping Cart/Checkout Page.
Most items ship within 24-48 hours, however some may take longer. In the event that shipping will take longer than 7 days you will be contacted via email. We make every effort to ensure that all products are in stock at the time you place your order, however we can not guarantee that will happen at all times, due the fast turnover we have on many of our popular items. Should your item not be in stock at the time you order, you will be contacted via email within 24 business hours. Your credit card will NOT be charged until the item is ready to ship.
Items with expedited delivery options placed after 12:00 PM (Eastern Standard Time) may not ship until the next business day. Please plan accordingly. If there is a question about when your item will ship, please contact us directly at our toll free number 1-877-951-9100.
We reserve the right to determine the carrier we will use to ship your items.
A signature may be required on items totaling more that $100.00, upon delivery.
While the majority of our customers are upstanding, we have had issues with billing the receivers UPS account, or with third party UPS billing, in the past, therefore we cannot bill to a different UPS/FedEx or other carrier's account when shipping. You have the option of viewing the price for shipping, prior to checkout, so you are aware of what it will be before you order. We are directly tied to the UPS system, and our rates with them are pulled in every day directly from them.
If you reside in Alaska or Hawaii, shipping is additional on many of our products. Please contact us via email for quotes before purchasing. All shipments must ship to a confirmed, physical United States address (no P.O. Boxes)! A confirmed address is the address that matches the billing address on your credit card. Should you require shipping to an alternate address, you may proceed with your order, but only using MasterCard or VISA. We will then send a Credit Card Authorization Form to you to complete and fax back before we are able to ship the item.
Shipping fees and return shipping charges are non-refundable. NO EXCEPTIONS.
Sorry, at this time, we are unable to ship outside of the USA, and some, but not all, of our products may not be available for shipping to Alaska, Hawaii, APO/FPO addresses or PO Box addresses.
Should you refuse to accept a package upon delivery, and the shipper returns it to us, you will still be responsible for the original shipping, as well as the return shipping charges, and any applicable restocking fees on the item that was refused.
Shipping Damage: Should items be damaged in shipping, you, as the buyer, may need to initiate the claim with carrier. We will assist you with this process to the best of our ability. You must contact us within 24 hours of receipt of damaged package, to make us aware of the situation, and you must hold onto original shipping box, all packing materials, etc., until the carrier has a chance to examine them. Failure to keep these items may negate a potential insurance claim.'Shipping charges shown are for the lower 48 states ONLY!
Purchase orders can be accepted from verifiable public and private schools and government agencies ONLY, in an amount of up to $200. We accept purchase orders for the following items: laminating pouches, inks and toner, and paper stocks. Machines, equipment, other items, and orders over $200, must be prepaid on a procurement card or credit card issued by your agency prior to shipping.
All purchase orders must be mailed, emailed or faxed to us, so that we have a signed hard copy, we must have a contact person's full name, along with a phone number and email for your agency, and payment is due net 30 days. Prices shown do not include shipping, so if your agency requires shipping to be factored into the purchase order, please contact us for a shipping quote prior to issuing it. You will be responsible for all shipping and/or freight charges on your items, whether you have added the shipping prices into your purchase order or not.
Generally, while the supplies we accept purchase orders for are in stock and ready to ship, we make no guarantees on availability and orders may take longer than normal to ship. We do not hold orders longer than seven days without contacting you first. Please contact us if the order is urgent to make sure everything is in stock.
We do not make any guarantees on the functionality of items, unless otherwise stated.
We will not be held liable for any incidental or consequential damages related to the use/misuse of this item under any circumstances.
Items that arrive not as described, or defective in any way, will be replaced if reported within seven (7) days of receipt. Returns for any other reason, or if the customer prefers a refund instead of a replacement, will be subject to a restocking fee of 15% to 25%. Items are guaranteed to be in condition described in ad. Exchanges will be made on defective items only after manufacturer has been contacted and deemed item defective. We reserve the right to replace the defective item with a new one, if we have it in stock. If it is no longer available, a refund will be issued back to your original method of payment. Other terms may apply, please see our Return Policies for more information.
Do not throw away the product box, warranty cards, instructions, etc. until you are absolutely sure an exchange or return is not going to be needed. We recommend that you hold on to these products for at least the first thirty (30) days, which is our return/exchange period. Returns without the original product box, or with a product box that is in damaged condition, will incur the highest rate restocking fee of 25%, since the item is no longer considered in "new condition" without the product box.
Some items may be listed as "NO EXCHANGE." This means that should there be a problem upon receipt of your item, you will need to contact the manufacturer and take advantage of the warranty offered on the product. Due to our contract with the manufacturer, we are not allowed to take the product back and offer a replacement.
There are no returns or exchanges on items that have consumable products, such as copiers and printers, once the consumable product (toner and/or ink) has been opened. Any issues with the item will need to be resolved under the manufacturer's warranty.
If you need additional information or have any questions, please contact us BEFORE placing your order. You can send us an email by clicking here.
We make every effort to ensure that all information provided for an item is accurate and up-to-date. We are not responsible for typographical errors or incorrect pricing in our item descriptions.
Backorders and Out of Stock Items
We make every effort to ensure that items are in stock at the time of order. Should an item be out of stock, you will be contacted via email within 24 business hours and given the estimated time of arrival and/or other information.
No credit card payments are finalized until an item is ready to ship.
Your Office Stop stands behind each product we sell, and guarantees the delivery of the item as described in the advertisement. In the unlikely event that you receive an item that is significantly different than described, or is defective in any way, simply contact us within thirty (30) days of receipt, so that we can get the problem corrected and provide you with a Return Authorization Number. All returns must include the Return Authorization Number and the reason for the return.
Machinery which includes consumables such as ink, ribbons, or toner cartridges, like copy machines, printers, fax machines, etc., can not be returned to us after the ink, toner, or ribbons have been opened and installed. If the unit is defective within the first 30 days, we will replace it upon return of the defective item, however it cannot be returned for a refund once you have installed the consumables and used the item. After 30 days, please contact the manufacturer for warranty information, if there is a problem with the machine.
Consumables have a 14 day return policy and no items that have already been opened and/or used can be returned. This would include items such as the following, but not limited to: ink jet cartridges, toner cartridges, drums, paper stocks, staples, tapes, ribbons, inks, etc. For defective products please contact the manufacturer for warranty replacement.
If the item was marked as "no returns allowed" on the product page, this means that due to a retailers agreement with the manufacturer, any issues or problems, even within the first 30 days, must be taken up and resolved by the manfaucturer directly, and the item cannot be returned to us. Not all manufactureres adhere to the same return policy.
In order for a return to be accepted all conditions below must be met:
All merchandise is guaranteed to be in condition as described in advertisement. You have thirty (30) days from date of receipt to test and verify item is in condition as listed. After that time period we cannot accept a return and you will need to take advantage of the manufacturer's warranty provided with your item, and contact the manufacturer directly for repairs, if needed.
If an item is new or refurbished and is factory sealed (i.e. items in packages that must be cut or torn open to be removed and cannot be repackaged for return) and has a Manufacturer's Warranty, you must go through the manufacturer for any problems or returns. Your Office Stop will NOT take returns on opened factory sealed items that have a manufacturer's warranty.
Copy machines, fax machines, laser printers, and inkjet printers CANNOT be returned once the box has been opened or the toner/ink has been installed in the machine. If the merchandise is defective within the first 30 days of purchase, we will either repair or replace the machine, OR refer you to the manfuacturer for warranty service, at our discretion.
In order to return a defective product, the customer must contact us within thirty (30) days from the date of receiving the item. NO EXCEPTIONS WILL BE MADE. If it is over the thirty (30) day period, your RMA request will be denied. After that time period we urge you to contact the manufacturer to utilize the warranty, if available. We reserve the right to repair or replace any defective merchandise with a new one, rather than offer a refund.
Defective products MUST be returned to us in the original packaging with all accessories and owners manual to be replaced or repaired. If the item included product tags, they must still be attached. The original product box may not be defaced, marked on, have labels applied to it, or missing or the return may be denied and sent back to the buyer at his expense OR we may charge additional restocking fees to accept the return in such a condition. Returns will be inspected to insure that they are in NEW and UNUSED condition. No exchanges will be given until we have the original product returned to our warehouse and it has been tested for defects. Exchanges only on defective items, no credit will be given (except as stated in next paragraph). Any returned items that have any signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
A 15% to 25% restocking fee will apply on all returns, except in cases of defect where a replacement item is sent at the customer's request, instead of a refund. Original shipping charges are NON-REFUNDABLE and will be deducted along with the restocking fee when refund is given - NO EXCEPTIONS. All shipping charges are NON-REFUNDABLE and will be deducted along with the restocking fee when refund is given. No returns will be granted on open box items with replenishable supplies such as copiers, ink jet printers, toner cartridges (unless defective), laser printers, etc. Once these items have been open and used we cannot resell them as new and must take a loss on the item. We suggest contacting the manufacturer for repair or replacement on these items.
Original shipping charges and return shipping charges are NON-REFUNDABLE! No exceptions.
Please allow 1-2 weeks for processing of returns/refunds.
No returns sent COD will be accepted. All returns must be sent pre-paid by the buyer. The must be sent via a traceable method with a tracking number. The tracking number must be sent to use via email upon return shipment so that we can track the return of the item to our warehouse. Failure to do so could make it impossible for us to locate your return and issue your exchange. DO NOT SEND YOUR ITEM BACK VIA UNITED STATES POSTAL SERVICE (USPS), even with delivery confirmation. There have been issues with them delivering to the wrong address in the past, and we will not be responsible for items shipped this way. DO SO AT YOUR OWN RISK. Acceptable, alternate return carriers include UPS, FedEx, DHL, etc.
The buyer must pay for return shipping. Your Office Stop does NOT pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). If the buyer is getting a replacement unit we will split the shipping costs with the customer. The customer agrees to pay to send the item back to us, and we will consequently repair or replace the item and ship it at no charge back to the original shipping address of the customer. NO EXCEPTIONS. If the customer is not getting a replacement, they pay the full cost of the return shipment, and the original shipping charges are deducted from the final refund, as we had to pay to ship the item to you initially.
Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. Most online internet retailers will not pay for return shipping costs either, and we are no different. However, Your Office Stop will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
If any item fails or is defective, see manufacturer's warranty. Buyer pays return shipping for any return, unless wrong item was shipped or unit is defective. Customers in Alaska and Hawaii and areas outside of the USA are responsible for return shipping on all orders including defective products.
IMPORTANT: All returns must go through our Return Authorization process. The returned item MUST include a copy of the RMA form that will be faxed to you. Please write the RMA # on the label also. Any returned package that does not have an RMA number will be returned to sender and no exchange will be sent. All RMA's are good for only 14 days, and your item MUST be returned within that time frame. We will not accept returns past 14 days from the RMA issue date!
Request Return Merchandise Authorization: Please be sure to completely fill out the RMA Request Form. You will be contacted via email regarding your return initially. Once the RMA number has been generated you will be faxed or emailed a copy to include IN THE ORIGINAL BOX with the returned item, along with further return instructions. This RMA document MUST be included to credit your return correctly.
Click Here to Request a RMA Number
We reserve the right to refuse returns that do not adhere to our policies, as outlined above. Original shipping charges and return shipping are NOT refundable (see above).